Terms of service

The Flower Courtyard

 

These Terms of Service (“Terms”) govern your use of The Flower Courtyard website, online store, and in-store purchases (once our physical location is open). By accessing our website, placing an order, or purchasing from us, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

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General Conditions

• We reserve the right to refuse service to anyone for any reason at any time.

• You agree not to misuse our products, services, or website.

• Breach of these Terms may result in termination of service.

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Products & Services

• All floral arrangements are subject to seasonal availability.

• Flowers, colours, and containers may vary slightly from images shown due to nature, supply, and availability.

• Images on our website are for styling and size reference only.

• Substitutions may be made where necessary to ensure quality and value.

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Ordering & Accuracy

• Customers are responsible for ensuring all order details are correct at checkout.

• Once an order has been placed, changes cannot be guaranteed.

• We are not responsible for delays or failed deliveries due to incorrect or incomplete information.

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Pricing & Payments

• All prices are listed in Australian Dollars (AUD).

• Prices are subject to change without notice.

• Payment must be made in full at the time of ordering.

• We reserve the right to cancel orders due to pricing errors or stock availability.

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Delivery & Collection

Delivery, click & collect, and in-store purchases are subject to our Shipping & Delivery Policy, which forms part of these Terms.

Once flowers are delivered, collected, or leave our premises, responsibility transfers to the customer or recipient.

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In-Store Purchases

• All in-store purchases are final.

• Flowers become the customer’s responsibility once they leave the store.

• We recommend keeping flowers out of heat and following care instructions provided.

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Refunds & Returns

Due to the perishable nature of flowers:

• Refunds are not offered for change of mind

• Refunds are not offered for incorrect delivery details or recipient unavailability

If there is an issue with your order, please contact us within 24 hours of delivery or collection with photos where applicable.

Nothing in these Terms excludes your rights under the Australian Consumer Law.

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Peak Periods

During peak periods such as Valentine’s Day, Mother’s Day, and Christmas:

• Delivery timeframes may be extended

• Substitutions may occur

• Order volumes are high and cut-off times are strictly enforced

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Intellectual Property

All content on this website, including images, text, logos, and designs, is the property of The Flower Courtyard and may not be copied, reproduced, or used without written permission.

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Limitation of Liability

To the fullest extent permitted by law:

• The Flower Courtyard is not liable for indirect or consequential loss

• Liability is limited to the value of the product purchased

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Privacy

Your personal information is handled in accordance with our Privacy Policy.

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Changes to Terms

We reserve the right to update or change these Terms at any time.

Continued use of our website or services constitutes acceptance of any changes.

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Contact Information

For questions about these Terms, please contact us at:

theflowercourtyard@gmail.com